Best IVR service provider in India

Automate your call center and handle innumerable calls seamlessly with a cloud-hosted IVR system

Transform Your Business with IVR

IVR is a type of automated telephony system that responds to human voice and keyboard inputs with pre-recorded voice messages. Incoming calls are handled automatically by IVR systems. And, based on the information provided by the customer, it routes calls to the most appropriate agent.

You can handle a high volume of calls by incorporating an IVR number into your telephony system. The identification, segmentation, and routing processes of all incoming calls are also improved, resulting in a flawless business call process.

IVR numbers allow customers to quickly find answers to their questions without the need for human assistance, saving agents from answering mundane questions. It saves agents’ time and increases their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

IVR’s sticky agent feature allows callers to speak with the same agent they spoke with the previous time, allowing the conversation to resume where it left off. It eliminates the need to communicate the same information twice, saving both parties time.

Another remarkable feature of IVR is call barging, which allows you to assist your agents on the phone without the caller knowing. Furthermore, integrating CRM with the IVR solution allows for an error-free and seamless customer experience.

The real-time IVR dashboard from Infowayz makes tracking and monitoring live calls simple. We guarantee complete data security and 99.99 percent uptime. And with our budget-friendly plans, you can be sure to get the best return on investment.

Delivering Best-in-class IVR Solution

Features of IVR Services

Generate More Leads

Maintain customer requirements by iterating quickly, resulting in more leads and customer loyalty.

Enhance Brand Image

Allow your callers to speak with experts based on the options they choose from the multi-level IVR menu.

Professional Voice Over Artists

Our dedicated voice over professionals ensure that your brand receives high-quality IVR recordings for all business requirements.

Easy to Set-up and Activate

Personalize customer interactions by using name greetings and predicting their needs based on previous interactions.

Built-in Text-to-Speech

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Manage Large Call Volumes

Handle high call volumes by automatically connecting to multiple customers at once using advanced multi-level IVR.

IVR platform for business

Auto-attend Incoming Calls

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.

Build Professional Brand Image

Greet callers with a friendly voice message and maintain a professional brand image throughout every customer interaction.

Boost Agent Productivity

Increase agent productivity by eliminating routine tasks and focusing on high-value customer interactions.

Handle High Call Volumes

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

Deliver Rich Customer Experience

By identifying, segmenting, and routing calls to the most qualified agents, you can provide a rich customer experience.

Maximise First Call Resolution

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.
QUICK ANSWERS

Frequently asked questions

What is an integrated voice response (IVR) system?
It makes use of DTMF (dual-tone multi-frequency), which is essentially sounds corresponding to each key that are recognised as the intended input on the other end. The IVR is configured using Infowayz's user-friendly portal, where various options, recordings, and their flow can be easily specified. It’s also about artificial intelligence (AI) and voice inputs these days, which are used to enhance the IVR experience.
What are the different types of IVR?
Infowayz offers three different types of IVRs. As the name implies, single-level IVR requires only one input before routing/disconnecting. IVRs with multiple levels work across levels. Custom dial-plan IVRs provide additional functionality based on your needs.
Can I add IVR on my existing number?
You can, and in two ways. In the first, Infowayz provides a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Alternatively, the customer can port their phone number to Infowayz. This resolves any forwarding issues that may arise if the existing number is from a different telephony circle.